In order to benefit from all the services provided by the Operator, we invite you to read the following particular and general sales conditions carefully.

The general sales conditions apply to all the services offered. Any booking and/or order for services are reserved to the Purchaser who has primarily acknowledged and unrestrictedly accepted all the provisions stated herewith.

Any firm act of booking indicates strict adherence to the general terms of sale stated hereafter and full acceptance of their provisions.

GO VOYAGES is a limited company with a capital of 117,500,000 €, with its registered office located at 14 rue Cléry, 75002 Paris, France, registered under # 491 249 553 with the RCS of Paris and holding a travel agency licence #075 07 0063.

GO VOYAGES has contracted an insurance policy, contract # 86.070.4414, with GAN EUROCOURTAGE, located at 100 rue de Courcelles, 75858 Paris Cedex 17, France, to provide coverage of its professional civic responsibility for a yearly amount of 7,622,451€ .

GO VOYAGES has secured a financial warranty for 4.489.358 euros, issued by APS (Association Professionnelle de Solidarité), located at 15 avenue Carnot, 75017 Paris, France.

1.2 Purchaser: Identified as any person who reserves, books and/or buys a service sold by the Operator, such as air transportation, lodging, car rental, package tours, or any other service.

All services may be booked via the GO VOYAGES / GOVOLO website. GO VOYAGES / GOVOLO will confirm the booking by return electronic mail (email), with details regarding the supplier, the cost, the number of passengers, and the travel dates. Should there be no electronic response, this means that no booking has been made. It is the Purchaser’s responsibility to ensure that he/she has received an electronic confirmation of his/her booking.

The mail of confirmation does not authenticate the booking, but indicates that it has been recorded for treatment.

GO VOYAGES / GOVOLO will then confirm the change or cancellation by return email. Should there be no electronic response, this means that no modification or cancellation has been recorded. It is the Purchaser’s responsibility to ensure that he/she has received an electronic confirmation of his/her change or cancellation.

In the event of a change or cancellation, GO VOYAGES / GOVOLO will credit the Purchaser minus the cancellation fees as stated in Article 12.

Important notice: certain products or services may not be modified or cancelled. As a result, they are not refundable.

It is expressly agreed that the identification logged into the information system of GO VOYAGES / GOVOLO is binding. The Purchaser represents and warrants that he/she owns and has the right to submit such information at the time of booking. The Operator is authorized to produce said information as evidence in any contentious proceeding. Identification data will be admissible, valid and objectionable between the parties in the same manner, under the same conditions and with the same conclusive force as any document drafted, received or preserved in writing.

Air reservations are subjected to technical approval from our ticketing department which however may not be in the position to issue the tickets. A number of airlines (particularly small domestic and low-cost flight companies) have contracted agreements with air operators allowing them to reserve seats but not to issue tickets in France. In this last case, GO VOYAGES / GOVOLO is bound to notify the purchaser within 48h after confirmation of his/her booking with an alternative offer and new fares.

Important notice: In case of purchase of a ticket on a regular flight, the Operator acts in its sole capacity of intermediary between the air carrier and the Purchaser. On certain flights and at certain dates, the carrier may require that specific conditions be applied, such as setting a ticketing date limit or reserving certain fares to residents from certain countries. If the Operator is required to apply such rules from an air carrier, it is entitled to cancel the transaction without penalty.

Packages: means packaged holidays (see article 2 of July 13,1992 French law), i.e. global services sold for a minimum time period of 24 hours, including an overnight stay with at least 2 combined segments among the following three:

- a tourist service not directly related to transportation or lodging yet representing a significant part of the total price.

The Purchaser acknowledges his/her legal capacity to contract according to the provisions described herein, i.e. that he/she is at least 18 years of age, has legal capacity to contract, and is not under supervision or trusteeship. He/she vouches for the accuracy and the truth of his/her personal information as well as that of the members of his/her travel party

Important notice : Reminder of the terms of article 313-1 of the new French Penal Code: "Fraud is the action of paying with funds, valuables or any other assets, as well as providing a service or exchanging an operation against discharge via means as varied as a false name or title, abusive use of a quality or other fraudulent manoeuvre with the purpose of misleading an individual or entity. Swindling is punishable with five years of imprisonment and a fine of 381,123€.”

All tariffs are in euros. They include taxes plus a service fee of 15 to 100 euros. Delivery/postage costs are charged to the Purchaser (Article 5.2). In accordance with the regulations concerning travel agents’ royalties and VAT, the VAT amount paid on the services purchased is not specified on the invoices.

Important notice : Where local regulations apply, certain taxes maybe added. In such an event, any additional taxes are owed by the Purchaser. They must be paid locally in the national currency.

Prices are set on the basis of then-current tariffs and exchange rates as described below, but they can be modified. Updated price details are itemized on the booking form.

Important notice : Any variations in tax rates and/or in fuel cost charged by local authorities and/or airlines are automatically passed on the selling prices, effective as of its date of application, including for the Purchasers who have already purchased the service.

Customers who have already purchased a package may undergo such revision not less than 30 days before their departure date.

Important notice: If the Purchaser lives out from France (electronic or postal address), and if he/she departs from a country other than France, only a bank transfer will be accepted and the banking costs will be charged to the Purchaser..

Full payment is required upon booking. No booking can be confirmed prior to its payment.

Any credit transferred by a bank located outside of France must exclusively be made in euros. Foreign bank transfers may charge banking fees to the Purchaser.

In the absence of a perfect payment, the Operator has the right to consider that the Purchaser has cancelled his/her reservation. Before the full payment has been cashed, the Operator is not obligated to issue a ticket. However, the Purchaser remains liable for the payment of his/her entire booking.

The Purchaser will be held responsible for the accuracy of banking information that he/she has provided until it has been verified by the Operator’s bank. Similarly, the Purchaser who has made the booking though a Travel Agent will not be discharged of his/her debt until the Operator has received full payment from the Travel Agent. Failing a full payment by the Travel Agent within the time frame envisioned. The Operator is entitled to cancel the reservation carried out by the travel agency on behalf of the Purchaser. As stated earlier, until receipt of a full payment, the Operator is not obligated to issue a ticket.

If the Purchaser fails to observe the terms of payment, the Operator will deem the reservation cancelled. In the event that the payment is proven fraudulent, incomplete or non-existent, for whatever reason, the services purchased will be cancelled and service fees charged to the Purchaser.

Important notice: in order to minimize the consequences of fraudulent banking practices, GO VOYAGES / GOVOLO reserves its right to randomly verify the information logged in before issuing a ticket. The Operator may require that both sides of a credit card or the card holder’s identification be copied and addressed by fax or post.

Any local governmental information provided by GO VOYAGES / GOVOLO is likely to be modified. It is the Purchaser’s responsibility to verify administrative requirements related to his/her journey. If the Purchaser is denied boarding or landing because he/she has failed to comply with local safety, health or customs regulations, GO VOYAGES / GOVOLO is in no way liable and no purchase or related charge will be reimbursed. The Purchaser will be the sole party to suffer a sanction or penalty that might result from non-compliance with the local authorities.

Important notice: In some countries, the traveller’s passport must be valid for an additional six month period after the date of return. Certain countries, such as the USA, demand that minors carry individual passports even when travelling with their parents.

Via several hyper links, GO VOYAGES / GOVOLO will inform the Purchaser about the various formalities (police, health and customs) required of any French adult traveller of legal age to enter into the outbound country or countries. It is the Purchaser’s responsibility to verify any administrative requirements.

Unaccompanied minors travelling abroad or to the DOM TOM must carry ID together with a parental authorization stamped by their local town-hall. Certain countries, such as the USA, demand that minors carry individual passports.

Foreign minors are under the obligation to produce a Schengen visa and an inbound ticket via Europe.

Any foreign minor travelling with his/her family, whether on his/her own passport or one of his parents’ passports must carry a “DOCUMENT DE CIRCULATION POUR ETRANGER MINEUR”, which is permission to board issued by the Préfecture (Local French Police Department)

Via several hyper links, GO VOYAGES / GOVOLO will inform the Purchaser about the various formalities (police, health and customs) required of any Spanish adult traveller of legal age to enter into the outbound country or countries. It is the Purchaser’s responsibility to verify any administrative requirements.

It is the Purchaser’s responsibility to verify administrative requirements related to his/her journey, transit countries and destination countries. The Purchaser must indicate his nationality in his file.

Within the framework of the purchase of a ticket for a regular flight, the Operator acts in its sole capacity as intermediary between the carrier and the Purchaser. On certain flights and at specific dates, or in order to offer cheaper fares, the airline may require that the Operator apply certain rules such as setting a date limit for ticketing, or giving priority to certain categories related to age or family circumstances, or country of residence. In the event that such rules needed be applied, the Operator may cancel the transaction at no charge. The mail of confirmation does not necessarily authenticate the booking but indicates that it has been recorded for treatment. Only a ticket issued by the Operator upon the information provided by the Purchaser authenticates the fares.

The Operator’s liability cannot substitute that of the carriers, whether French or foreign, which are entrusted with the transportation of passengers and baggage. In no circumstances can the Operator be held liable for unforeseeable “force majeure” events resulting from a third party supplier that has not conformed with its obligations or for reasons imputable to the Purchaser.

The Operator accepts no responsibility for changes, delays, cancellations and any other circumstances resulting from unforeseeable or “force majeure” (strikes, weather conditions, wars, natural disasters, epidemics, attacks, technical problems etc…), suffered either by the third party or the Purchaser (late check-in, refusal to board because of non-compliance with safety, health, or customs requirements, no-show…) .

Any charges resulting from such unpredictable circumstances (taxi, hotel, car parking, rerouting, etc…) are the responsibility of the Purchaser.

In the event of any damages, complaints or claims, the airlines and their representatives (whether agents or employees) are liable for the transportation of passengers and their baggage, as stated on the ticket, which serves as the sole proof of the transaction.

The tickets may be collected at the Purchaser’s travel agency or sent by post (over 10 days before departure), or by courier delivery to the airport at an additional charge for the Purchaser.

The Operator wishes to point out that certain airlines will deny boarding to a pregnant woman whose due date is too close to the departure date and when there is a risk of premature childbirth. The Purchaser must contact the airline prior to making a decision to travel. In no way can the Operator be held liable for such a decision.

There is no seat allotment for infants under the age of 2 (consequently only one infant is allowed to travel with an adult). Infant air-fares are normally 10% of adult fares. On certain flights, children aged 2-11 can benefit from up to a 50% discount, but availability may be limited.

UM (unaccompanied children) may not always benefit from these tariffs. Boarding is prohibited to unaccompanied children under 15 years who do not carry a UM pass.

Infants and children are considered as such if they have not individually reached their 2^nd and 12 birthdays at the date of return.

Passengers are reminded that in conformance with IATA international regulations, it is forbidden to carry any explosive, inflammable, corrosive, oxidizing, irritating, toxic or radioactive materials, compressed gases or other materials prohibited in the countries of travel.

The Purchaser should contact the transporting airline about its policy regarding transportation of hazardous materials, and in any event carefully read the contractual conditions at the back of the ticket.

The Purchaser is also invited to visit the site DGAC (Direction générale de l’Aviation Civile) and download the document regarding restriction measures on liquids contained in carry-on luggage

The Operator takes no responsibility if the carrier refuses to accept a passenger’s baggage. The Operator will pay no compensation to a passenger that was denied boarding.

Cabin luggage: Airlines’ individual policies prevail. Normally, passengers are entitled to one piece carry-on that does not exceed a linear dimension (length + width + height) of 115cm and/or a maximum weight of 5 kilos. Bag size and weight restrictions may vary according to the type of plane. Carry-on luggage remains the Purchaser’s responsibility throughout the voyage.

Baggage in the hold: Airlines’ individual policies prevail. Each passenger is limited to 15 kilos on charter flights and 20 kilos on regular flights (in economy class). There will be a surcharge for any overweight piece of baggage, if accepted, at check-in. The Purchaser must contact the airline regarding its baggage policy.

If upon arrival of the plane (inbound and outbound), a piece of luggage is lost or missing the passenger must notify the airline within 21 days.

The Operator is not accountable for any denied baggage considered as dangerous by the airline or airport authorities. It is the passenger’s responsibility to check airlines’ individual baggage policies – transported in cabin and in the hold.

Owing to frequent no-shows, airlines may practice overbooking and the number of seats available may turn out to be insufficient.

As a result certain passengers may be denied boarding on their confirmed flights. A guaranteed reservation does not necessarily mean absolute guaranty that a seat is secured. However, the airline is obliged to compensate passengers when they are denied boarding due to overbooking. The Purchaser should contact the carrier about its overbooking policy, and in any event, inspect the terms of the contract at the back of the ticket.

The Operator will accept no responsibility for overbooking. The Operator will not reimburse any charges resulting from denied boarding.

In case of “dupes” (several bookings in the same name), airlines reserve their rights to cancel the seats without prior notice.

In the event of no shows, the Operator reserves the right to cancel the other connected services, as well as the return portion of the ticket, unless the reservation is reconfirmed within 24 hours following the outbound flight.

Any interrupted or shortened journey, or any services not supplied by the fault of the Purchaser, are not refundable, especially seats on the outbound or inbound flights. If the Purchaser has purchased optional insurance against interrupted journeys, he/she must comply with the conditions of cancellation stipulated in the contract.

Ticket coupons must all be used and in sequential order, falling which the airline may cancel the seats or ajusts their fares. These conditions also apply to tickets including a journey by rail. Some airlines do not reimburse taxes on partially used tickets.

Certain airlines on certain destinations and at certain tariffs require that services supplied on location be purchased. If a passenger is denied boarding because of his/her baggage, the Operator will waive any claim for compensation or reimbursement of the services paid.

Regarding carriage of pets, individual airline policies prevail. Pets are normally forbidden on charter flights. They may be allowed in the cabin or in the hold on regular flights, depending on the regulations in force and after prior agreement by the airline. A special request must be addressed to airline.

Charter flights do not offer special meals. With respect to regular flights, contacting the transporting airline directly is recommended.

Unless stated otherwise, passengers on charter flights are notified to report at the airport check-in three hours before takeoff. Passengers on regular flights must report two hours prior to departure. It is the Purchaser’s responsibility to verify individual carriers’ boarding terms.

These check-in times may be different for passengers with special needs (see below). The Operator cannot be held liable for a passenger who is denied check-in due to late arrival.

In such cases the passenger will be considered as a "no-show" and will not be entitled to compensation. The seat made available may be assigned to another passenger.

Important notice: Handicapped persons, unaccompanied children (UM), and passengers carrying pets or oversized or excess baggage for the hold need to verify check-in times.

Pursuant to statutory order N° 2006-315 dated March 17 French law, 2006, the Purchaser is informed of the contractual carrier’s or carriers’ identities, therefore likely to operate the flights purchased. The agent will inform the client of the carrier which will actually operate the flights. In case of a change of carrier, the original contractual airline or the Operator will advise the Purchaser through any appropriate means, as soon as possible and at the latest upon check-in or boarding of a connecting flight.

Schedules, types of planes and routings are given for information purposes only. Both the transporting carrier and the Operator reserve their rights to modify these data, even after they have been confirmed The Operator may also move passengers onto other flights within 24 hours.

In compliance with International Conventions, flight connections are not guaranteed and the Purchaser is strongly advised to plan accordingly.

Passengers on charter flights must reconfirm their returning flights with the Operator’s representative no later than 72 hours before their return date. The Operator’s contact information is printed on the ticket.

Passengers on regular flights must contact the airline to reconfirm their flights no later than 72 hours before their return date.

For a lost or stolen ticket, a complaint must be filed with the Police and the airline, and the passenger must purchase a new ticket. Any consequences resulting from a missing ticket are at the passenger’s expense. However, with a documented claim and evidence such as the new used ticket and boarding pass, the airline may consider refunding.

Charter flight passengers may contact the Operator’s representative to check if they may change their reservations, at their own charge.

Passengers booked on regular flights must contact the airline directly. They may be charged an additional fare.

Passengers holding an open return with a regular airline fare are advised to book as early as possible since booking is subject to availability.

When there is more than one airport in the city/departure/arrival destinations, the aircraft may equally take-off from or land at whichever airport with no compensation owed to the Purchaser. For instance, in Paris, the aircraft may land at Orly or Roissy Charles de Gaulle, and the expenses incurred (shuttle, bus, taxi, parking) will be payable by the Purchaser.

A seat not used – whether on an outward or inward journey – is not refundable. The Operator cannot accept responsibility for delays beyond its control (heavy air traffic, strikes, attacks, technical difficulties or others). As per international regulations, transfer transportation is not guaranteed and there is no compensation due in the case of a missed flight connection. A direct or point-to point flight means that there is no change of aircraft (even if there is one or more stops en route). Should any unforeseeable event occur, the airline may decide, with all due precautions, to transport ticketed passengers by any means deemed necessary without being liable to the Purchaser. Consequently, the Purchaser is advised to plan accordingly.

Within the framework of the purchase of accommodation exclusively, the Operator acts in its sole capacity as intermediary between the hotel and the Purchaser.

The Operator cannot be held liable for fortuitous events or “force majeure” cases resulting from the liability of a third party, the Purchaser or the service supplier.

Any possible charge entailed hereof (taxi, hotel, parking, advanced or delayed air transportation) will fall to the Purchaser.

The rates are based on the number of nights spent, not days. A night begins when the room is ready for occupancy. Occupancy times vary from 2 pm to 6 pm until noon the next day. If, due to flight rescheduling, the first and/or last night is cut-short or postponed, there will be no rate adjustment. For instance, if the Purchaser first gets his/her room keys at 2 am, the unused 10 hours (from 2 to 12) will be regarded as a night and no compensation may be claimed.

Upon submitting his payment the Purchaser will be given a voucher, which he will present to the hotel reception staff. Only the services mentioned on the voucher are included in the purchase price.

The rooms are made available to guests between 2 and 6 pm on the day of arrival, regardless of the arrival time and transporting carrier. They must be vacated by 12 noon on the following day, independently of the airline’s scheduled departure.

Single rooms are normally equipped with a bed for one person. These rooms are often subject to a supplement. Double rooms are with twin beds or sometimes a queen or king-sized bed.

The pre-described level of comfort applies to local standards in the host country; those may differ from French standards. Ranking serves for information purposes only. The Operator cannot be held liable if it is forced to replace the planned hotel with another of similar ranking.

The Operator cannot be held liable for planned activities that are cancelled for any number of reasons, including weather conditions, “force majeure” or shortage of participants

A service provider may, for multiple reasons, have to change a planned accommodation without altering the rest of the program. To the extent possible the Purchaser will be advised will be given prior notice and will be transferred to another hotel of similar ranking, without liability for compensation.

The Operator will attempt to provide photos and illustrations depicting the services offered. These pictures are only meant to suggest the type of activities featured and cannot bind the Operator beyond their object.

Except for contrary provisions, car rental is governed by the individual terms of the suppliers.

If the rental of a car is the only service provided by the Operator, it will act in its sole capacity as intermediary between the renter and the Purchaser.

The Operator waives liability for rescheduling, delays and cancellations or other reasons resulting from any fortuitous or “force majeure” events suffered by a third party, the Purchaser or the renter (strikes, climatic disturbances, wars, natural catastrophe, epidemics, attacks, technical difficulties). Any charge related to those unforeseeable occurrences (taxi, fare, hotel, parking, connections) will fall to the Purchaser.

Upon submitting his full payment, the Purchaser will be given a voucher, which he will in turn present to the service provider. The Purchaser is also required to produce the banking card used for the purchase of the trip, as well as his/her driving licence.

The Operator’s brochure and quoted proposal is the preliminary information mentioned in article R211-7 of the French Code of Tourism. As a result, failing any contrary provisions, the tariffs quoted on the website will be contractual once they have accepted.

A detailed programme is the requisite referred to in article R211-7 of the French Code of Tourism.

In case of a purchase transfer, the one or either of the concerned parties must pay the resulting charges. When those charges exceed the quotes posted at the point of sale and in the contractual documents, supporting documents will be supplied.

The rooms are made available to clients between 2 and 6 pm on the arrival day, whatever the arrival time and transporting carrier. They must be vacated by 12 noon the following day, independently from the airline scheduled departure. Normally, single rooms are equipped with a bed for one person. These rooms are often subject to a supplement. Double rooms are with twin beds or sometimes a queen or king-sized bed.

The degree of comfort as pre-described applies to local standards in the host country, which may differ from French standards. Ranking serves as a guideline only. The Operator reserves its right to find a substitute hotel in the same category as the one planned, without offering any compensation.

The Operator cannot be held liable for planned activities that are cancelled for any number of reasons including weather conditions, or “force majeure” or shortage of participants.

A service supplier may have, for multiple reasons, to change a planned hotel without altering the quality of the program. As far as possible the Purchaser will be advised ahead of time of a change in accommodation and he/she will be transferred to another hotel of similar ranking, without entitlement to compensation.

When packaged tours include transportation by rail, the terms of transportation are specified d on the train tickets. Any change in routes or time-tables is subject to the Operator’s agreement. Any change resulting from the Purchaser’s decision or caused by or “force majeure”, will be the responsibility of the Purchaser. Children with a discount will be required to present a proof of age. The Purchaser will be required to carry his/her travel documents and demonstrate that he/she has purchased a packaged holiday (total invoice, accommodation voucher…). The rail package is offered on all standard trains, with limitations on “reserved” trains. In certain trains, booking a seat, a bunk or a bed is mandatory and there may also be a surcharge due for “reserved” (or high season) trains. The Operator cannot be held liable for rescheduling or changing railway stations due to outside events such as strikes, technical problems or bad weather.

Upon full payment, the Purchaser will be given a travel pouch, called “carnet de voyage”, which includes: 1. the transportation documents (airport notification for charter flights or plane ticket for scheduled flights and train ticket for transportation by rail), and 2) the Voucher for the land service. Only the services mentioned on the Voucher are included in the purchase price.

An electronic notification will be addressed to the Purchaser who has chosen to collect his/her ticket at the airport. The presentation of this document is mandatory to obtain one’s tickets. Should the notification fail to arrive, the Purchaser must contact the Operator or the agent before leaving for the airport.

The Operator will attempt to provide an accurate visual description of the services offered. The pictures are only meant to suggest the type of activities featured and cannot implicate the Operator beyond their object.

The Purchaser may transfer his/her purchase to a third party (insurance contract exclusive) as long as the journey has not started and provided he/she has informed the Operator by registered mail with acknowledgement of receipt, at least 7 days before departure, after indicating the identity (ies) of his/her replacement(s) and vouching for their right to travel according to the foregoing conditions (children must be of the same age range). A transfer of contract entails the following additional charges for the Purchaser:

Up to 30 days before departure	30 euros per person
Between 29 and 15 days before departure	58 euros per person
From 14 to 7 days before departure	153 euros per person

Important notice: on certain airlines and depending on the tariffs, the contract becomes final upon registration, and no substitute passenger is allowed.

In certain countries, governing regulations require that double rooms be occupied by married couples only with at least one national from the host country. Such provisions are applied in Morocco and Turkey. Before confirming a booking, every foreign national is under the obligation to specify his/her nationality in the field “comments”, and adhere to all requirements as stated by regulations of each outbound destination (including airports of transit).

Claims should be documented and addressed to the Operator by registered mail with acknowledgement of receipt within 30 days following the date of return. A response will be given as soon as the investigation is completed. For a quick response, it is important to ensure that any necessary evidence is attached.

Published tariffs do not include insurance. The Purchaser is strongly recommended to purchase an insurance policy from l'Européenne d'Assurances N°79.05.201 to cover charges resulting from cancellation or change (subscription during booking only), as well as flight delays and assistance for any specific matter including repatriation expenses, illness or warranty against loss of luggage (subscription until the day before departure).

The risks covered by such warranties as well as their exclusions and reimbursement procedures are stipulated in the insurance policy. The Purchaser should read them carefully before signing his/her contract.

Cancelling or changing a booking entails expenses which are invoiced according to the scale below:

Charter flight and package, before ticket is issued
More than 30 days before outbound departure	10% of total amount + 30 € processing fee by passenger
Between 30 and 21 days before outbound departure	25% of total amount + 30 € processing fee by passenger
Between 20 and 8 days before outbound departure	50% of total amount + 30 € processing fee by passenger
Between 7 and 2 days before outbound departure	75% of total amount + 30 € processing fee by passenger
Less than 2 days before outbound departure	100% of total amount ** + 30 € processing fee by passenger

Packages after ticket is issued

Up to 2 days before outbound departure

90% of total amount + 30 € processing fee by passenger

Less than 2 days before outbound departure

100% of total amount **

Regular flights:
Before ticket is issued	10% of total amount + 30 € processing fee by passenger
After ticket is issued	100 % of total amount **
If ticket not returned	100% of total amount **

Accommodation only:

Following the reservation

90% of total amount *

No show at hotel front-desk

100% of total amount **

1/ return the ticket/tickets to GO VOYAGES / GOVOLO with a written claim for reimbursement

3/ GO VOYAGES / GOVOLO will refund the sum cashed by the airline less 30 € per ticket for processing.

Important notice: Certain airlines will not reimburse taxes on partly used tickets.

Car rental :
More than 30 days before outbound departure	10 % of total amount
Between 30 and 21 days before outbound departure	25 % of total amount
Between 20 and 8 days before outbound departure	50 % of total amount
Between 7 and 2 days before outbound departure	75 % of total amount
Less than 2 days before departure	100 % of total amount

No credit or cancellation invoice may be obtained if the tickets have not been returned to GO VOYAGES / GOVOLO.

In any event, the cancellation fees added to the processing fees by passenger will not exceed the total amount of the purchase.

In the event of a cancellation or change by the Purchaser, the Operator will reimburse the Purchaser within the shortest possible time after deducting the sums owed (taxes, cancellation/change charge, services fees, insurance).

Cancelling or changing a booking for whatever reason does not prevent the Purchaser from paying his/her dues to the Operator.

Important notice: The cost of insurance remains the same and there is an additional charge of 30 euros per passenger.

The Purchaser should be aware that certain tickets may be refunded according to the above scale: reimbursement depends on each carrier’s individual terms and the type of booking applied (non-refundable, non-changeable fares, date if issue). It is the Purchaser’s responsibility to verify the terms of emission, cancellation and change of his/her ticket.

On regular flights, all the ticket segments must be used, failing which the airline may impose a fare adjustment or cancel unused seats.

Regulations on remote sale (French Consumers Code) state a 7 day right of withdrawal for an exchange or reimbursement. However, the possibility of withdrawal does not apply to tourists’ services.

The new article L.121-20-4 of the French Consumers Code states that most provisions do not apply to service contracts regarding accommodation, transportation, food and leisure activities.

A Purchaser who has reserved or booked his journey via remote selling cannot claim the right of withdrawal.

With respect to law 78-17 known as “Informatique et Libertés”, the Purchaser is informed that his order has undergone computerized personal processing. This information allows the Operator as well as the service suppliers to treat and carry out the order.

The right of access and correction guaranteed by law can be asserted with the Operator at 14 rue Cléry, 75002 Paris, France.

The fact that, at a given time, the Operator, fails to enforce one of the sales provisions herein does not mean that it renounces the observation of any of them.

If one of the conditions of sale is declared null or void, it will cease to apply without invalidating the remaining provisions unless the concerned provision is deemed essential and decisive.

The Operator cannot accept responsibility for fortuitous and or “force majeure” events (strikes, weather disturbances, natural disasters, failure of communication) suffered by a third party or the Purchaser (late check-in, non compliance with safety, health and customs formalities, no show).

The conditions of sale are subject to French law. The French courts shall have jurisdiction of any litigation arising from the interpretation and/or execution if this agreement.

Pursuant to articles L211-8 and L211-18 of the French Code of Tourism, the provisions stated in below-mentioned articles R211-5 through R211-13 of the same Code of Tourism do not concern the booking and sale of tickets which are not comprised within the framework of a travel package.

Article R211-7 of the French Code of Tourism concerns the preliminary information handed out to the Purchaser: the Operator’s brochure, as well as a quoted proposal. Consequently, unless otherwise specified, the characteristics, conditions and fares as indicated on the website prevail, and they will be considered as approved upon signature of the contract.

As stated in article R211-7 of the French Code of Tourism, a detailed programme is the preliminary information given to the Purchaser.

In the event of a transfer of contract, the concerned parties must pay an additional fee. Supporting documents will be provided for any amount exceeding the quotes posted at the point of sale and mentioned in the contractual documents,

(a & b) of Article L.211-8, any offer and any sale of travel services or stays entails the handing-over of appropriate documents meeting the regulations stated herein.

In the event of a sale of air tickets or seats on a regular flight exclusive of any related services, the agent will hand over to the purchaser one or more tickets issued by the carrier under its sole responsibility and for the totality of the trip. For customized bookings, the airline’s name and address must be mentioned.

Invoicing the individual fare components of one same package does not unbind the agent from his/her obligations.

Prior to the actual contracting and on the basis of a written document bearing his/her corporate identity, address and authorization number, the agent must notify the purchaser of the tariffs, dates and any other components of the trip such as:

2) lodging facilities with their situations, comfort levels and main characteristics, as well as certifications and tourist rankings according to the standards and regulations in force in the host country;

5) administrative and health formalities, especially in the case of crossings of borders, and the time required for such formalities;

6) visits, excursions and other services included in the packages or possibly available at extra charge;

7) if the trip/stay depends on the number of participants, the minimum or maximum group size required, and the deadline to notify the purchaser of a cancellation. In any event, the deadline cannot be less than 21 days before departure;

8) the sum or percentage of the price to be paid as down-payment with the date limit for settling the balance;

11) conditions of cancellation as stipulated in articles R.111-11, R.211-12, and R.211-13 hereafter;

12) detailed description of the risks covered and warranty quotes contracted in the insurance policy with regards to the consequences of civil liabilities of travel agents or associations, non-profit organizations and local tourist institutions;

13) information on any optional insurance policy purchase to cover the consequences of certain types of cancellations, or any other specific policy purchased, for instance a contract covering repatriation charges in case of an accident or disease.

The preliminary information delivered to the Purchaser binds the agent, unless he/she has expressly reserved his/her right to modify some of its terms. In that case, the Agent must specify in what circumstances and on what items the change take place.

In any event, the modifications must be stated in writing and presented to the consumer prior to his/her signing the contract.

The contract signed between the Agent and the Purchaser must be established in writing in two original copies signed by both parties, one of which will be handed over to the Purchaser. It must comprise the following clauses:

1) names and addresses of the agent, of his/her guarantor and insurer as well as name and address of the operator;

2) destination or destinations, and, in the event of a split stay, the various time periods with their dates;

3) types, characteristics and categories of the conveyors involved, with the dates, hours and cities of outbound and inbound destinations;

4) lodging facilities, their situations, comfort levels, main characteristics and tourist rankings according to the standards and regulations in force in the host country;

7) visits, excursions or other services included in the total price of the trip or stay;

8) the total price of services purchased with indication of any possible invoicing adjustment under the terms of the provisions of article R211-10 hereafter;

9) if relevant, indication of the royalties or taxes related to certain services such as landing, loading or unloading taxes in ports and airports, and visitor’s taxes when they are not included in the quotes.

10) the schedule of payments; in any event the Purchaser’s last payment cannot be lower than 30% of the price of the trip or of the stay; also, it must settled upon delivery of all the travel documents;

11) any particular conditions requested by the Purchaser and accepted by the agent;

12) measures entitling the purchaser to lodge a complaint with the agent for non or poor execution of the contract; the purchaser must make his/her claim to the agent in the shortest delay, via certified mail with acknowledgement of receipt, with copies to the tour operator and to the service suppliers;

13) deadline for the agent to notify the Purchaser in case of cancellation when the trip is subordinated to a minimum number of participants (refer to the provisions stipulated in n°7 of above mentioned article R211-6);

15) conditions of cancellation stated in articles R211-11, R211-12 and R211-13 below;

Regular flights:

Accommodation only: